Privacy Policy

Last updated: 29 September 2026

Mother & Father Christmas Experience respects your privacy and is committed to protecting your personal information. This privacy policy explains what information we collect, how we use it and the rights you have under UK data protection law.

1. Who we are

Mother & Father Christmas Experience is the controller responsible for the personal information described in this policy.

Website: https://motherandfatherchristmas.com/
Telephone: 07534 168 656
Contact form: Click here to go to form

For privacy enquiries, please use our contact form or telephone us using the details above.

2. The information we collect

Depending on how you contact us or use our services, we may collect:

your name, email address and telephone number;
your event type, preferred date, location and venue details;
the number of children attending a private family visit;
information you provide in the additional information field or in later correspondence;
limited information about children, such as first names, ages, interests or details needed to personalise a visit, when supplied by a parent, guardian or responsible organiser;
booking, payment and transaction records;
photographs or videos supplied to us, or taken during an experience where the appropriate permission has been obtained;
correspondence and records of enquiries made by phone, email or through our website; and
technical information such as your IP address, browser, device, website activity and cookie preferences.

Please only provide personal information about another person when you have permission to do so. Parents, guardians and responsible organisers should provide any information about children on their behalf.

3. How we collect your information

We collect information:

directly from you when you complete our enquiry form, telephone us, email us or make a booking;
from a parent, guardian, school, employer, venue or event organiser arranging an experience;
when you provide photographs, videos or personalisation details; and
automatically through essential website technology and, where you consent, analytics or other non-essential cookies.

4. How and why we use your information

We use your personal information for the following purposes:

Purpose	Lawful basis
To respond to an enquiry, discuss your requirements and provide a quotation	To take steps at your request before entering into a contract; our legitimate interests in responding to enquiries
To arrange, personalise and deliver a visit, appearance or event	Performance of a contract; our legitimate interests in providing an appropriate service
To contact you about dates, locations, access, guest needs and other booking details	Performance of a contract
To process payments and maintain business and accounting records	Performance of a contract; compliance with legal obligations
To operate, protect and improve our website and services	Our legitimate interests in security, administration and service improvement
To send marketing communications, if we introduce them and you choose to receive them	Your consent, where required; you may withdraw consent at any time
To use non-essential cookies or analytics	Your consent
To use photographs or videos for publicity	Your consent or another lawful basis explained to you at the time; parent or guardian permission will be obtained where required for children
To establish, exercise or defend legal claims and meet legal requirements	Our legitimate interests; compliance with legal obligations

Where we rely on legitimate interests, we consider whether our use is necessary and balanced against your rights and expectations.

5. Information about children

Our services are arranged by adults for families, schools, nurseries, community groups and events. Children should not submit an enquiry or booking directly.

We only request information about a child when it is reasonably needed to arrange or personalise an experience. Please do not send medical information or other sensitive details through the enquiry form unless we have asked for them and they are necessary. Contact us first if special arrangements need to be discussed.

We will not knowingly publish a child’s full name alongside their photograph without specific permission. Any use of a child’s image will be handled with particular care and with appropriate permission from a parent, guardian or responsible organisation.

6. Who we share information with

We may share personal information only when necessary with:

trusted website hosting, form, email, booking, payment and IT service providers;
venues, schools, organisations, event partners or contractors involved in delivering the experience;
professional advisers such as accountants, insurers or legal advisers; and
public authorities, regulators, courts or law-enforcement bodies where required by law.

Service providers are permitted to use information only for the services they provide to us and must protect it appropriately. We do not sell personal information.

7. International transfers

Some technology providers may store or process information outside the United Kingdom. Where this happens, we will use an appropriate legal safeguard, such as UK adequacy regulations or approved contractual protections, unless another lawful exception applies.

8. How long we keep information

We keep personal information only for as long as it is needed for the purpose for which it was collected:

general enquiries that do not result in a booking are normally kept for up to 24 months after our last meaningful contact;
booking, payment and accounting records are normally kept for up to six years after the end of the relevant financial year or relationship;
personalisation details about children are removed when they are no longer needed for the visit, unless there is a valid reason to retain them;
photographs and videos used with permission are retained only while that permission remains valid and the material is still needed, subject to any agreement made at the time; and
cookie and website data is retained according to the lifespan of the relevant cookie or service.

We may retain information for longer where required by law or where it is needed to establish, exercise or defend legal claims. Information that is no longer required will be deleted or anonymised securely.

9. How we protect information

We use reasonable organisational and technical measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. Access is limited to people and service providers who need the information for legitimate business purposes.

No internet transmission or storage system can be guaranteed to be completely secure. If we become aware of a personal data breach, we will assess it and notify affected people and the Information Commissioner’s Office where required.

10. Cookies

Our website may use cookies and similar technology.

Strictly necessary cookies help the website operate and do not require consent.
Analytics, advertising or other non-essential cookies will only be used with your consent where required.

You can accept, reject or change your cookie choices through our cookie controls, where available, and through your browser settings. Rejecting non-essential cookies should not prevent you from using the main functions of the website.

11. Your data protection rights

Depending on the circumstances, you may have the right to:

ask for a copy of the personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your information;
ask us to restrict how we use your information;
object to our use of your information, including direct marketing;
receive certain information in a portable format;
withdraw consent at any time, where we rely on consent; and
complain to the Information Commissioner’s Office.

These rights are not absolute and may not apply in every situation. To exercise a right, contact us using the details in section 1. We may need to confirm your identity before responding.

12. Complaints

Please contact us first if you have a concern about how we use your personal information so that we can try to resolve it.

You also have the right to complain to the UK Information Commissioner’s Office:

Website: https://ico.org.uk/make-a-complaint/data-protection-complaints/
Telephone: 0303 123 1113

13. Third-party websites

Our website may contain links to other websites. We are not responsible for the privacy practices of those websites. Please read their privacy policies before providing personal information.

14. Automated decision-making

We do not use personal information to make decisions about you solely through automated processing where those decisions have legal or similarly significant effects.

15. Changes to this policy

We may update this privacy policy when our services, website or legal obligations change. The latest version will be published on this page with its updated date.