Terms of Use
Last updated: 29 September 2026
These Terms of Use explain the rules that apply when you visit or use the Mother & Father Christmas Experience website at https://motherandfatherchristmas.com/.
By using this website, you confirm that you accept these terms. If you do not accept them, please stop using the website.
1. About us
This website is operated by Mother & Father Christmas Experience.
Website: https://motherandfatherchristmas.com/
Telephone: 07534 168 656
Contact form: https://motherandfatherchristmas.com/contact/#contactform
2. These terms apply to website use
These terms govern access to and use of our website. They do not contain all the commercial terms that may apply to a private family visit, school or nursery visit, community event, corporate or retail appearance, storytelling experience, certificate or other service.
Submitting an enquiry does not create a booking or contract and does not guarantee availability. Any booking will be confirmed separately in writing and may be subject to additional booking, payment, cancellation and event-specific terms provided to you before an agreement is completed.
Nothing in these terms affects your statutory rights as a consumer.
3. Using our website
You may use this website for lawful personal or business-enquiry purposes. You must not:
- use the website in any unlawful, fraudulent, abusive or harmful way;
- attempt to gain unauthorised access to the website, its server or connected systems;
- introduce viruses, malicious code or other technologically harmful material;
- interfere with the operation, security or availability of the website;
- use automated tools to scrape, copy or extract substantial parts of the website without our written permission;
- misuse our enquiry form, submit knowingly false information or send spam; or
- use our name, images, content or branding in a way that suggests a relationship, approval or endorsement that does not exist.
We may restrict or block access where we reasonably believe these terms have been breached or the website is being misused.
4. Adults, parents and guardians
Our services are intended to be arranged by adults, including parents, guardians, schools, organisations, venues and event organisers.
Children should not submit enquiries or personal information directly. Anyone under 18 should use this website with the involvement and supervision of a parent or guardian.
If you provide information about a child or another person, you confirm that you are authorised to provide it. Please only share information that is genuinely necessary for the enquiry or proposed experience.
5. Website information
We aim to keep the information on this website accurate, clear and up to date. However, website content is provided for general information and enquiry purposes. Images may be illustrative, and the exact content, duration, location, format and availability of an experience will depend on the arrangements confirmed for that booking.
We do not promise that every service, date, feature, downloadable item or experience shown on the website will always be available. Please contact us to discuss your requirements and check availability.
We may update, remove or change website content without notice where reasonably necessary.
6. Enquiries and communications
When you submit an enquiry, you agree that the information you provide is complete and accurate to the best of your knowledge. You are responsible for checking that your contact details, preferred date, location, event type and other relevant information are correct.
We may contact you using the details supplied to discuss your enquiry. A reply, quotation or discussion does not confirm a booking unless we expressly confirm this in writing under the applicable booking arrangements.
7. Intellectual property
Unless otherwise stated, the website and its content are owned by or licensed to Mother & Father Christmas Experience. This includes text, stories, photographs, videos, graphics, artwork, logos, page designs, downloadable certificates and other materials.
You may view the website and print or download reasonable extracts for your personal, non-commercial use. You must not reproduce, modify, republish, sell, license, distribute or commercially exploit website content without our prior written permission or the permission of the relevant rights owner.
You must not remove copyright, attribution or ownership notices from any downloaded or printed material.
8. Photographs, videos and submitted material
If you send us photographs, videos, testimonials, messages or other material, you confirm that you have the right and any necessary permission to share it with us.
Submitting material for an enquiry does not automatically give us permission to publish it. Any use for website, social-media or promotional purposes will be discussed separately and handled in accordance with our Privacy Policy and any permission obtained.
You must not submit material that is unlawful, threatening, defamatory, discriminatory, obscene, misleading, invasive of another person’s privacy or in breach of another person’s intellectual-property rights.
9. Downloadable materials
Any certificate, story, activity, guide or other downloadable material made available through the website is supplied for the purpose stated on the relevant page.
Unless we expressly state otherwise, downloadable materials are for personal, family, educational or internal event use only. They must not be resold, commercially reproduced, altered to misrepresent their source or presented as your own original work.
10. Links to other websites
This website may contain links to third-party websites or services. These links are provided for convenience only. We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.
The inclusion of a link does not necessarily mean that we approve or endorse the third party. You should review the terms and privacy information of any external website you visit.
11. Linking to our website
You may link to our public website pages in a fair and lawful way, provided that you do not:
- damage our reputation;
- suggest an association, approval or endorsement where none exists;
- display our website within another website using framing; or
- link from a website containing unlawful, misleading or inappropriate content.
We may withdraw linking permission where reasonably necessary.
12. Website availability and security
We do not guarantee that the website will always be available, uninterrupted, error-free or free from viruses and other harmful material. We may suspend, restrict or withdraw parts of the website for maintenance, security, legal or operational reasons.
You are responsible for using appropriate security software and for configuring your devices and browser safely.
13. Our responsibility to you
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable, for business losses arising from consumer use of this website, or for loss caused by events outside our reasonable control.
If you use the website for business purposes, to the fullest extent permitted by law we exclude implied warranties relating to the website and will not be liable for indirect or consequential loss, loss of profit, loss of business, loss of opportunity or loss of data arising from website use.
This section relates to use of the website. Liability connected with a booked service will be addressed under the terms applying to that booking and applicable law.
14. Privacy and cookies
Our collection and use of personal information is explained in our Privacy Policy. Information about cookies should be provided through our cookie notice or cookie controls.
Privacy Policy: https://motherandfatherchristmas.com/privacy-policy/
15. Changes to these terms
We may revise these terms to reflect changes to the website, our services, technology or legal requirements. The latest version will be published on this page with the date it was updated.
Changes will apply from the date of publication and will not retrospectively alter a booking already confirmed under separate terms.
16. Governing law and courts
These terms are governed by the law of England and Wales.
If you are a consumer living in England or Wales, the courts of England and Wales will have jurisdiction. If you live in Scotland, you may bring proceedings in Scotland or England and Wales. If you live in Northern Ireland, you may bring proceedings in Northern Ireland or England and Wales.
If you use the website for business purposes, the courts of England and Wales will have exclusive jurisdiction, unless agreed otherwise in writing.
17. Contact us
Questions about these Terms of Use can be submitted through our contact form or by telephoning 07534 168 656.